Privacy Policy

Last Updated: 31/7/2026

1. Introduction

Welcome to Mazu Health ("Mazu," "we," "our," or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, upload health-related information, join our waitlist, or otherwise interact with us.

By accessing or using Mazu Health, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

Name
Email address
Phone number (if provided)
Account registration information
Waitlist registration details
Communications with our support team
Feedback and survey responses

Health and Wellness Information

If you choose to use our services, you may provide:

Blood test reports
Biomarker and laboratory data
Health-related information contained within uploaded documents
Information you voluntarily provide when interacting with AI-powered features

When you use our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited
Referral URLs
Date and time of visits

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Operate the website
Improve user experience
Analyze website traffic
Measure performance and effectiveness

For more information, see the "Cookies and Tracking Technologies" section below.

3. How We Use Your Information

We may use your information to:

Provide and operate our services
Analyze uploaded laboratory reports
Generate personalized health insights
Improve our products and services
Respond to inquiries and support requests
Communicate updates and announcements
Manage waitlists and early access programs
Detect, prevent, and investigate fraud or misuse
Maintain security and website performance
Comply with applicable legal obligations

4. AI and Automated Processing

Mazu Health may use artificial intelligence and machine learning technologies to assist in analyzing information submitted by users and generating health-related insights.

Users should understand that:

AI-generated insights may not always be accurate or complete.
Our services are intended for informational and educational purposes.
Mazu Health does not replace professional medical advice, diagnosis, or treatment.
Users should consult qualified healthcare professionals regarding medical concerns.

5. Legal Bases for Processing

Where required by law, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
Protection of vital interests where applicable

6. How We Share Information

We do not sell personal information.

We may share information with:

Service Providers

Trusted third-party providers that help us operate our services, including:

Cloud hosting providers
Analytics providers
Security providers
Customer support platforms
Communication and email service providers

Legal and Regulatory Authorities

Where required by law or when necessary to:

Comply with legal obligations
Respond to lawful requests
Protect rights, safety, and security
Prevent fraud or misuse

Business Transfers

If Mazu Health undergoes a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, we will delete or anonymize it in accordance with applicable law.

8. Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries outside your place of residence. Where required by law, appropriate safeguards will be implemented for international transfers of personal information.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information
Correct inaccurate information
Delete your information
Restrict processing
Object to processing
Withdraw consent
Receive a copy of your data
Lodge a complaint with a regulatory authority

To exercise your rights, please contact us using the details below.

11. Cookies and Tracking Technologies

We may use:

Essential cookies
Analytics cookies
Performance cookies
Functional cookies

These technologies help us operate, improve, and secure our services.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

12. Children's Privacy

Mazu Health is not directed to children under the age required by applicable law for independent consent.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any third-party services they access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page. Material changes may also be communicated through additional notices where required by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Mazu Health UK Limited

71-75 Shelton Street, Covent Garden, London,

United Kingdom, WC2H 9JQ
Website: https://www.mazu-health.com/
Email: info@mazu-health.com

Important Disclaimer

Mazu Health provides informational health insights and blood-report analysis tools. The information provided through the platform is not medical advice and should not be relied upon as a substitute for consultation with qualified healthcare professionals.